01 Case study
A merger changes the job before anyone is taught it
When two banks combine, the new structure exists on paper long before it exists in practice. People inherit new reporting lines, new authorities, and new policies, and each of them has to learn what the change means for their own work. Capital Bank of Jordan used training to carry its staff through that change.
02 Case study
What the bank ran on Salalem
The program covered three parts of the merger: integration, culture, and alignment. It ran on Salalem for the bank's staff in Jordan and Iraq, and it was delivered in Arabic.
Capital Bank of Jordan is named with permission. This story describes what the program covered.