Refund Policy

Last updated: August 30, 2026

This Refund Policy sets out what happens to amounts already paid to Salalem, and how to cancel an Order. It applies only to Orders placed and paid online — by credit or debit card, Apple Pay, or Google Play — and to the Service those Orders cover.

Who this policy is from

The company behind this Website and the Service is Darajat Lel Tadreeb, Salalem, with main offices at Um Uthaina, Maqadisho Street, 4, Amman, Jordan. It is referred to below as the Company.

Definitions

In this policy, Company (also “we”, “us” and “our”) means Darajat Lel Tadreeb, Salalem. Website means the Salalem website, at salalem.com. Service means the Salalem platform and the services the Company provides through it. Order means your request to purchase a service from the Company. You means the individual using the Service, or the company or other legal entity on whose behalf that individual uses it.

What this policy covers

This policy covers online purchases only: an Order placed through the Website or an app store and paid by credit or debit card, Apple Pay, or Google Play. Any other subscription — one bought under a signed agreement, a purchase order, or an invoice settled by bank transfer — is governed by the refund terms of that contract and by the law and jurisdiction it is subject to. Where a contract and this policy differ, the contract applies.

Your Order cancellation rights

You may cancel your Order at any time, with or without cause and without notice. To cancel, send us a clear statement that you are cancelling; an email to support@salalem.com is enough.

Refunds on amounts already paid

Unless explicitly specified on the Website or in this Refund Policy, all pre-paid amounts are final and no refund will be issued.

Contact us

If you have a question about this Refund Policy, write to support@salalem.com.