Cancellation Policy

Last updated: September 29, 2026

This Cancellation Policy sets out how a Salalem subscription is cancelled, and what happens afterwards to amounts already paid and to the data in your Account.

Who this policy is from

Salalem provides this Website and the Service, and is referred to below as the Company.

Definitions

In this policy, Company (also “we”, “us” and “our”) means Salalem. Website means the Salalem website, at salalem.com. Service means the Salalem platform and the services the Company provides through it. Account means the account created for you to access the Service. Order means a purchase of the Service from the Company under a signed agreement, a purchase order, or an invoice. You means the individual using the Service, or the company or other legal entity on whose behalf that individual uses it.

How Salalem is sold

Salalem is sold to organizations only, under a signed agreement, a purchase order, or an invoice. Nothing is sold through the Website, and the Salalem apps take no payments.

Cancelling a subscription

Cancellation follows the terms of your organization's contract with the Company, including any notice period it requires and the law and jurisdiction it is subject to. Your account manager can confirm those terms and receive the notice; a signed letter to support@salalem.com also reaches us.

If your employer gave you access

Only your organization can cancel its subscription. If you want your own access removed, ask your training administrator or write to support@salalem.com.

Amounts already paid

All pre-paid amounts are final. Cancellation does not entitle you to a refund unless your contract with the Company provides otherwise.

Your data after cancellation

After an Account is terminated, the data it holds is retained for technical and analytical reasons. If you want that data deleted and removed, ask us explicitly at support@salalem.com.