Social Learning
Also known as التعلم الاجتماعي
Definition
Social learning is capability developed through interaction with others, including observation, discussion, peer feedback, coaching, communities of practice and user-generated content. Bandura's social learning theory established the mechanism: people acquire behavior substantially by watching credible others and seeing the consequences of their actions.
In the workplace, much of it happens without anyone managing it. New staff learn how work is really done by watching colleagues, including the shortcuts that formal training does not mention. L&D can shape that channel by making good practice visible, for example by having respected practitioners show how they handle the difficult cases.
Discussion forums stay empty without a reason to post, credible people taking part, and moderation. Interaction holds up better when it is tied to a shared task or a cohort, where people have something to discuss beyond a participation metric.