Core business skills
Managing Customer Expectations
6 min of video3 modulesScored assessment
About this course
Managing customer expectations is a small but powerful skill for companies operating in any part of the customer experience. When a company is able to make promises and fulfill them, it demonstrates confidence in its ability to deliver services. But more importantly, it builds a smooth and frustration-free journey for the customer.
In this course, we will learn how to effectively manage customer expectations.
What it covers
- 01
What are customer expectations?
- 02
Techniques for Mastering Customer Expectations (Part 1)
- 03
Techniques for Brilliantly Managing Customer Expectations (Part 2)
Ends with a scored assessment.
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Bring One Requirement. Leave With Its Record.
Give us an hour and one real requirement — from your rulebook or from a role profile. You will see how it maps to people, deadlines, and evidence on Salalem.
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