Needs-led

Evidence before another course.

Robin opens the FY27 needs cycle. An AML/CFT need and an Operational Risk need lead to different decisions.

The question

What needs a response, and why this response?

What this answers

Each decision keeps its evidence, reason, and owner, even when the answer is a document.

Fictional example About these examples

Northgate Bank, its people, and its records are fictional, and nothing here runs in a live account. AI drafts and a person decides: nothing is saved, assigned, published, or executed by AI. Training records show completion and scores; Salalem does not rate anyone's proficiency.

Two roles, one period

Where each need comes from.

The cycle covers 12 Compliance Officers and 8 Branch Managers. AML/CFT shows unfinished learning; Operational Risk shows failed searches and a request from Sam.

Training needs analysis

What Salalem connects

Each source names its own people and dates.

Northgate Bank

FY27 | Two needs

Fictional example

Record date: 2026-09-10
Responsible person: Robin
Record status: Ready for review

Evidence in this example

2026-09-10

Compliance Officers | AML/CFT: 8 of 12 officers met the requirement; 4 still to complete
AML/CFT renewals: 4 officers due to renew; By 2026-10-31
Branch Managers | Operational Risk: 14 searches with no answer; From 8 managers
Manager request: Sam | Branch Manager; Wants an escalation reference

Check the sources

Supporting records

Fictional example

AML/CFT need

Compliance Officers

4 of 12 not met

Knowledge need

Branch Managers

14 searches, one request

Sam's request is named because he sent it. Searches and anonymous answers appear only as totals, and small groups are hidden.

What this answers

Evidence with its source and period

A reason for each decision

Training is one of five choices.

Robin records Train for the AML/CFT need and Knowledge fix for Operational Risk, each with a reason.

Needs decisions

What Salalem connects

People choose. Not a training problem hands the issue to a named owner.

Northgate Bank

Decision records

Fictional example

Record date: 2026-09-11
Responsible person: Robin
Record status: Decisions recorded

The five decisions — one per need, each with a reason

Train
Already covered
Defer
Knowledge fix
Not a training problem

Train: AML/CFT | Compliance Officers; Unfinished learning, close renewals
Knowledge fix: Operational Risk | Branch Managers; Managers need a findable reference

Read the recorded reasons

Supporting records

Fictional example

AML/CFT decision

Train

2026-09-11 | Prepare and review a refresher

Operational Risk decision

Knowledge fix

2026-09-11 | Publish an owned reference

Building the refresher is a separate step.

What this answers

Two decisions, each tied to its evidence

Each response has an owner

Each decision has its own next step.

The AML/CFT decision produced a draft refresher. The Operational Risk decision produced a published escalation matrix that Sam owns.

Needs decisions and handoffs

What Salalem connects

Robin reviews the draft content and assessment, then publishes it before anyone is assigned.

Northgate Bank

Responses and next steps

Fictional example

Record date: 2026-09-12
Responsible person: Robin
Record status: Next steps checked

Train | Draft: AML/CFT refresher; Review still to do
Knowledge fix | Published: Operational Risk Escalation Matrix; Owner: Sam | Published 2026-09-12
Next document review: 2026-12-12; Sam

Trace each response

Supporting records

Fictional example

AML/CFT need

AML/CFT refresher

Drafted 2026-09-11

Before assigning

Robin reviews, then publishes

No learners assigned yet

Operational Risk need

Operational Risk Escalation Matrix

Linked 2026-09-12

Each response links back to its need.

What this answers

A draft in review, a reference published

A complete answer

Two needs, two different answers.

Bring one planning question and its sources.

Book a demo

Related scope

What changes

The work becomes a need with evidence and a reason.

What needs a response, and why this response?

See the next habit

Continuous